ServiceNow ITOM
ServiceNow ITOM is maintained in the observability catalog as itsm and operations management with an explicit evidence and lifecycle record.
The current entry and its direct relationships are prominent; every other catalog technology and concept remains visible as muted background context.
5 directly connected nodes · 5 typed relationships · 216 muted catalog entries
List direct catalog relationships
- CatalogLink Technologies
- RelatedITSM
- RelatedAIOps
- RelatedCMDB
- RelatedZammad
Catalog position
ServiceNow ITOM is maintained by ServiceNow and classified as itsm and operations management in the aiops and automation research cohort [1]. This establishes a stable catalog identity and a canonical starting source; it does not independently validate product outcomes, pricing, availability, or fit.
| Field | Catalog record |
|---|---|
| Entity type | Managed Service |
| Signals | Events, Alerts, Cmdb Context |
| Deployment | Saas |
| License model | commercial |
| Origin | United States |
Research stance
Treat this page as a maintainable evidence record, not an endorsement or direct ranking. Challenge the stance when the classification, evidence, or stated limits no longer match current primary evidence.
Technology-map evidence
How this tool is positioned
- Capability coverage
- 58% 7 of 12 families
- Reference cost
- $171per capability / month
- Market breadth
- 96/100 bounded evidence index
- Confidence
- documenteddocumented inputs
ITOM discovery, event, service, and automation scope; no public standardized price exists, so cost is a planning allowance.
Axis sources: ServiceNow ITOM documentation
Source record
Bibliography
ServiceNow, “ServiceNow ITOM documentation.” [Online]. Available: https://www.servicenow.com/docs/bundle/zurich-it-operations-management/. [Accessed: Aug. 12, 2026].
Canonical first-party or project documentation used for catalog identity and stated scope.Canonical source ↗Return to article ↑ServiceNow, “ServiceNow ITOM product website.” [Online]. Available: https://www.servicenow.com/products/it-operations-management.html. [Accessed: Aug. 14, 2026].
Official price-list or product-site reference. Availability: contact-sales.Canonical source ↗Return to article ↑ServiceNow, “ServiceNow official GitHub organization.” GitHub. [Online]. Available: https://github.com/ServiceNow. [Accessed: Aug. 14, 2026].
Official solution/project GitHub reference. Scope: publisher-organization.Canonical source ↗Return to article ↑
Known limits
Unresolved unknowns
- Current editions, pricing, availability, and independently measured outcomes require dated verification.
Public review
Discuss and correct
Comments are public. Proposed factual corrections must be incorporated into version-controlled research before they are treated as published.
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